Performance Gap Analysis
A performance gap analysis is a type of analysis that is
conducted to determine the performance that employees need to exhibit when they
perform a job or the potential performance they need to exhibit when a job
changes. In one way, one type of performance gap analysis is similar to a
training needs analysis in that it identifies a problem, sets criteria for what
on-the-job performance is occurring versus what should be occurring, and
determines the factors impacting performance. These factors can be internal or
external. For example, internal factors might include current work practices,
job documentation, communication, supervision, change management, and work place
design. External factors would include federal, state, and local rules and
regulations that require specific types of work force training, such as
hazardous materials or hazardous waste.
A second type of performance gap analysis occurs when a
company needs to determine the gap between the current knowledge and skill level
of employees and what they will need to know and do because of a change in job
responsibilities. This type of analysis is usually conducted when new
technologies are incorporated into a job. This gap analysis provides answers the
question about what type of training is going to be needed to close the gap so
that productivity remains steady or increases rather than decreasing.
APS can assist your organization in performing either of these types
of performance gap analyses. For more information, email us at info@aps-online.net
or call Greg Pancerev at 610-987-4054
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