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8D Problem Solving Process Tools

Course Length: 16 hours

The 8D Problem Solving Process Tools Workshop provides participants with the skills and knowledge that they will need to solve problems using the Global 8D industry standard model. This workshop provides an emphasis on the practical use of common problem-solving tools. The presentation includes technical concepts, classroom discussion, and hands-on exercises. Teams of participants will apply the problem solving tools in the course of operating a mechanical device in order to identify sources of variation and reduce the variation to improve the accuracy of the device in performing a function.

Course Objectives: 

At the completion of this workshop, the participants will be able to:

Describe the benefits of using the 8D model for solving problems

Identify the steps of the 8D problem solving model

Compare the 8D problem solving model to other industry models, including PDCA and DMAIC

Identify which problem solving tools are best used in conjunction with any particular step in the 8D process.

Use a Check Sheet to record data

Construct a Pareto Chart

Use an IS/IS NOT analysis for problem definition

Use the 5 Whys

Use Brainstorming

Create a Cause and Effect (Fishbone) Diagram

Use the Nominal Group Technique

Describe the use of a Force Field Analysis

Describe the use of an Action Matrix

Create a Histogram

Create a Scatter Diagram

Construct a Run Chart

Explain the six basic principles of Statistical Process Control

Describe basic types of control charts

 Typical Course Outline and Schedule (16-hr Course)

 Day 1 AM

·         What is Problem Solving?

·         Why Use a Model?

·         The 8D Model

Ø       D0 Prepare for the process

Ø       D1 Use team approach

Ø       D2 Describe the problem

Ø       D3 Implement and verify containment activity

Ø       D4 Define root cause

Ø       D5 Implement permanent corrective action

Ø       D6 Prevent recurrence

Ø       D7 Congratulate your team

·         Problem Solving Tool Selection Matrix

Ø       Selecting the right tool for the job

·         Check Sheets (Tally sheets)

Ø       Exercise: Use a check sheet to collect data

Day 1 PM

·         Pareto Charts

Ø       Exercise: Construct a Pareto chart

·         Flow charts

Ø       Exercise: Construct a process flow chart

·         Repeated Whys

·         Brainstorming

Ø       Exercise: Use brainstorming to identify possible root causes

Day 2 AM

·         Cause and Effect (Fishbone) Diagrams

Ø       Exercise: Construct a fishbone diagram to identify and classify root causes

·         Nominal Group Technique

Ø       Exercise: Use NGT to reach consensus on corrective actions

·         Action Matrix

·         Force Field Analysis

·         Histograms

Ø       Exercise: Construct a histogram

Day 2 PM

·         Scatter Diagrams

Ø       Exercise: Construct a Scatter diagram

·         Run Charts

Ø       Exercise: Construct a run chart

·         Control Charts and Basics Concepts of SPC

·         Summary and Wrap-up

 

For a free quote or for more information on this course, email us at info@aps-online.net or call Greg Pancerev at 610-987-4054.

 

 

Copyright 2006, Applied Performance Strategies, Inc.

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