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Performance Management Series - Problem Solving Training

Problem Solving Tools Workshop

Course Length: 20 hours (Typical)

The objective of the Problem Solving Tools Workshop is to provide participants with the opportunity to solve problems using a systematic problem solving process and the application of various problem-solving tools at each step of the process.  The workshop includes presentation of concepts, classroom discussion and hands-on learning during which teams of participants will apply the problem solving tools in the course of operating a mechanical device in order to identify sources of variation and reduce the variation to improve the accuracy of the device in performing a function.

Course Objectives: 

At the completion of the 20-hour workshop, the participants will be able to:

Use a Check Sheet to record data

Use the 5 Whys

Create a Cause and Effect Diagram

Create a Histogram

Construct a Run Chart

Construct a Pareto Chart

Use Brainstorming and Nominal Group Technique

Create a Force Field Analysis

Use an Action Matrix

Create a Scatter Diagram

Explain the six basic principles of Statistical Process Control

Describe the types of control charts (Variable and Attribute)

Construct X and R Charts 

Interpret SPC Charts

This course can be customized to include examples or case studies from your organization.

For a free quote or for more information on this course, email us at info@aps-online.net or call Greg Pancerev at 610-987-4054

 

Copyright 2006, Applied Performance Strategies, Inc.

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Maryland: (410) 715-0800 | Pennsylvania: (610) 987-4050 | Missouri: (314) 865-4357