Writing Effective Procedures

 Writing Effective Procedures

Course Length: 1 Day (8 Hours) 

Instructional Setting: Classroom

Topical Outline:

• Writing effective procedures learning objectives

• The communication process

• Human factors considerations

• Levels of comprehension

• Types of procedures

• Procedure design

  • Determining mission and detail level

  • Task hierarchy and organization

  • Design for usability and readability

  • Style to fit the audience

• Writing effective tasks and steps

  • Understanding message elements

  • Action-based steps

  • Logical statements

  • Conditional statements

  • Vocabulary and word choice

• Warnings, cautions, & notes

• Abbreviations & acronyms

• Performance criteria and statements

• Using tables and lists

• Internal and external references

• Graphics and photographs

  • Sources

  • Size & placement

  • Cross references and callouts

• Grammar and punctuation basics

• Practical writing exercises and critiques

• Procedure validation method

For a free quote or for more information on this course, email us at info@aps-online.net or call Dave Thames at 410-715-0800.