Performance
Management
Series - Assertiveness Skills
Training
Assertiveness
Skills Workshop
This
half day program is designed to provide participants with techniques to
demonstrate assertive behaviors in order to get the job done, get what they need
and positively influence others.
Course
Length: 4 hours
Instructional
Setting: Classroom
Course
Objectives:
At
the completion of this workshop participants will:
-
Describe
the spectrum of passive, assertive and aggressive behaviors
-
Complete
a self-inventory of assertiveness skills
-
Explain
the model for assertive feedback
-
Demonstrate
assertive feedback during skill practice
-
Learn
to say “no” assertively
-
Demonstrate
assertive listening techniques
This
workshop includes an Assertiveness Self-Assessment Inventory, presentation of
key concepts, small group exercises to apply assertive techniques and receive
feedback and action planning to plan to use assertiveness skills back on the
job.
This
workshop can be customized to fit the needs of your company. For
a free quote or for more information on this workshop, email us at info@aps-online.net
or call Mary Ann Kmetyk at 410-715-0800
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