(410) 715-0800

Home

  
Technical Training
for Industry
Custom Training
Manual Development
Standard Operating
Procedures (SOPs)
Training Program
Design
Problem Solving and
Quality Training
Personal Skills
Training
Leadership Skills
Training
Employee Relations
Training
Human Resources
Consulting
About APS
Project Experience
Locations
 

 

 

 

Performance Management Series - Assertiveness Skills Training

Assertiveness Skills Workshop

This half day program is designed to provide participants with techniques to demonstrate assertive behaviors in order to get the job done, get what they need and positively influence others.

 

Course Length: 4 hours

 

Instructional Setting: Classroom

 

Course Objectives:

 

At the completion of this workshop participants will:

 

Describe the spectrum of passive, assertive and aggressive behaviors

Complete a self-inventory of assertiveness skills

Explain the model for assertive feedback

Demonstrate assertive feedback during skill practice

Learn to say “no” assertively

Demonstrate assertive listening techniques

 

This workshop includes an Assertiveness Self-Assessment Inventory, presentation of key concepts, small group exercises to apply assertive techniques and receive feedback and action planning to plan to use assertiveness skills back on the job.

 

This workshop can be customized to fit the needs of your company.  For a free quote or for more information on this workshop, email us at info@aps-online.net or call Mary Ann Kmetyk at 410-715-0800

 

 

 

 
Copyright 2006, Applied Performance Strategies, Inc.

Home | Technical Training | Documentation | Training Consulting | Human Resources | Quality Services | About APS | Contact Us

Maryland: (410) 715-0800 | Pennsylvania: (610) 987-4050 | Missouri: (314) 865-4357