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Performance Management Series -  Communications Skills Training 

Communications Skills

Course Length: 4 Hours (Typical)

Instructional Setting: Classroom

This workshop is designed to provide supervisors with practical models for effective listening and feedback skills.  These models will be demonstrated in skill practices during which participants will respond to typical supervisory situations in which the supervisor must actively listen, identify the key issues, avoid sidetracks, and respond with understanding.  Participants will demonstrate effective feedback in providing praise to recognize exceptional work and provide corrective feedback in a positive manner

Course Objectives:

At the completion of this workshop participants will:

Explain the five key behaviors for effective listening

Demonstrate the key behaviors in listening skill practices

Respond appropriately to emotions raised during discussion

Explain the four step process for providing feedback

Apply the feedback process in giving both positive and corrective feedback during skill practices

This workshop includes a video and skill practices that are customized to reflect common performance situations facing supervisors in the organization.  Following the skill practices, participants receive feedback on the effectiveness of their listening and feedback skills.  Participants will develop an action plan to apply the skills back on the job.

The content of this workshop can be customized to fit the needs of your company.  For a free quote or for more information on this workshop, email us at info@aps-online.net or call Mary Ann Kmetyk at 410-715-0800

 

Copyright 2006, Applied Performance Strategies, Inc.

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Maryland: (410) 715-0800 | Pennsylvania: (610) 987-4050 | Missouri: (314) 865-4357