Performance
Management
Series - Communications Skills
Training
Communications
Skills
Course
Length:
4 Hours (Typical)
Instructional
Setting: Classroom
This
workshop is designed to provide supervisors with practical models for effective
listening and feedback skills. These models will be demonstrated in skill
practices during which participants will respond to typical supervisory
situations in which the supervisor must actively listen, identify the key
issues, avoid sidetracks, and respond with understanding. Participants
will demonstrate effective feedback in providing praise to recognize exceptional
work and provide corrective feedback in a positive manner
Course
Objectives:
At
the completion of this workshop participants will:
-
Explain
the five key behaviors for effective listening
-
Demonstrate
the key behaviors in listening skill practices
-
Respond
appropriately to emotions raised during discussion
-
Explain
the four step process for providing feedback
-
Apply
the feedback process in giving both positive and corrective feedback during
skill practices
This
workshop includes a video and skill practices that are customized to reflect
common performance situations facing supervisors in the organization.
Following the skill practices, participants receive feedback on the
effectiveness of their listening and feedback skills. Participants will
develop an action plan to apply the skills back on the job.
All APS courses are conducted on-site at our clients' facilities.
The
content of this
workshop can be customized to fit the needs of your company. For
a free quote or for more information on this workshop, email us at info@aps-online.net
or call Mary Ann Kmetyk at 410-715-0800
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