Performance
Management
Series - Conflict
Management Skills
Training
Managing
Conflict
Course
Length:
4 Hours (Typical)
Instructional
Setting: Classroom
This
workshop will provide participants with an understanding of the various
strategies for resolving conflict, how to use the strategies to effectively
resolve conflict and how to plan for and conduct a conflict resolution meeting.
Course
Objectives:
At
the completion of this workshop, participants will:
-
Identify
their preferred individual conflict management strategy
-
Explain
the five strategies for handling conflicts
-
Describe
when to use each strategy
-
Apply
the five conflict management strategies to typical situations faced at work
-
Discuss
how to deal with third party conflicts
-
Explain
how to control emotions during a conflict
-
Use
a model to collaboratively resolve conflict
This
half-day workshop includes the use of the Thomas-Kilmann Conflict Strategies
Inventory, a conflict strategy self-assessment, explanation of the five conflict
strategies, application of strategies to case studies drawn from the
organization, and a skill practice in which participants apply strategies to
resolve a conflict.
The
content of this
workshop can be customized to fit the needs of your company. For
a free quote or for more information on this workshop, email us at info@aps-online.net
or call Mary Ann Kmetyk at 410-715-0800
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