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Performance Management Series -  Conflict Management Skills Training 

Managing Conflict

Course Length: 4 Hours (Typical)

Instructional Setting: Classroom

This workshop will provide participants with an understanding of the various strategies for resolving conflict, how to use the strategies to effectively resolve conflict and how to plan for and conduct a conflict resolution meeting.

Course Objectives:

At the completion of this workshop, participants will:

Identify their preferred individual conflict management strategy

Explain the five strategies for handling conflicts

Describe when to use each strategy

Apply the five conflict management strategies to typical situations faced at work

Discuss how to deal with third party conflicts

Explain how to control emotions during a conflict

Use a model to collaboratively resolve conflict

This half-day workshop includes the use of the Thomas-Kilmann Conflict Strategies Inventory, a conflict strategy self-assessment, explanation of the five conflict strategies, application of strategies to case studies drawn from the organization, and a skill practice in which participants apply strategies to resolve a conflict.

The content of this workshop can be customized to fit the needs of your company.  For a free quote or for more information on this workshop, email us at info@aps-online.net or call Mary Ann Kmetyk at 410-715-0800

 
Copyright 2006, Applied Performance Strategies, Inc.

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Maryland: (410) 715-0800 | Pennsylvania: (610) 987-4050 | Missouri: (314) 865-4357