Dealing with Difficult People (4 hour course)
Participants in this course will understand why disruptive
behaviors occur in others, how to develop increased assertiveness in dealing
with others, the steps involved in responding to difficult behaviors in the
workplace and how to respond to six types of difficult behaviors patterns.
Topics include:
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Understanding
the spectrum of assertiveness -from
unassertive to aggressive behavior
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Using a six step model to respond assertively when
giving feedback
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The coping strategies for dealing with difficult
behaviors
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Dealing with your emotions
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Effectively dealing with six difficult behavior types
The program includes a video and exercises to demonstrate
effective strategies for dealing with difficult behaviors.
For more information on
this or other training programs contact us at info@aps-online.net
or call Mary Ann Kmetyk at (410) 715-0800 |
